Public Offer

Last updated: 09.02.2026

In this offer, unless the context requires otherwise, the following terms shall have the meanings set out below and constitute an integral part hereof:

“Seller”, “Operator” –

established in accordance with the legislation of the Republic of Kazakhstan and carrying out entrepreneurial activities related to the sale of Goods, including via дистанционные (remote) methods.

“Buyer”, “User” – any individual who has accepted (acceded to) this offer under the terms below and provided their personal data to the Seller through registration on the Website and/or Mobile Application, which may be used by the Seller to process the Buyer’s Order.

“Website” – the official web page of the Seller at https://delcappuccino.kz.

“Online Store” – the official online store of the Seller for selling Goods available on the Website and in the Mobile Application.

“Goods” – the list of products offered by the Seller on the Website and in the Mobile Application.

“Order” – a request placed by the Buyer in the Online Store for the purchase and delivery of Goods selected by the Buyer and submitted to the Seller via the Internet (electronic form on the Website or Mobile Application) or by phone .

“Courier Service” – persons providing delivery services of Goods ordered by the Buyer on behalf of the Seller.

For the purposes of this offer, terms in the singular shall also include the plural and vice versa.

The terms of this offer apply to both the Website and the Mobile Application, unless otherwise expressly provided.

1.1. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (hereinafter – “Civil Code of the RK”), this document constitutes a public offer addressed to individuals. In case of acceptance of the terms below, the individual undertakes to pay for the Goods under the conditions set forth herein. According to Clause 3 of Article 396 of the Civil Code of the RK, the moment of final confirmation of the Order by the Buyer shall constitute acceptance of the Seller’s offer, equivalent to concluding a retail sale agreement (hereinafter – the “Agreement”) under the terms set forth in this offer.

1.2. By ordering Goods through the Online Store, the Buyer unconditionally accepts the terms of this offer and agrees with the Seller’s privacy policy. An Order placed on the Website or in the Mobile Application confirms the conclusion of the Agreement between the Seller and the Buyer.

1.3. Relations between the Buyer and the Seller are governed by the Civil Code of the RK (including provisions on retail sale), the Law of the RK “On Consumer Protection” dated 04.05.2010 No. 274-IV, and other applicable legal acts.

1.4. The Seller reserves the right to amend this offer. The Buyer undertakes to independently monitor changes published on the Website and in the Mobile Application. Notification of changes shall be posted no later than 3 (three) business days before they come into force.

2.1. The Seller transfers (sells) the Goods at prices indicated on the Website and in the Mobile Application, and the Buyer pays for and accepts the Goods under the terms of this offer.

2.2. Ownership of the Goods passes to the Buyer upon acceptance and full payment. The risk of accidental loss or damage passes at the moment of acceptance.

3.1.1. Fulfill obligations from the moment of acceptance of this offer, except in force majeure circumstances;

3.1.2. Process and store personal data of the Buyer, ensure confidentiality, and not disclose it to third parties except as required by law. By accepting this offer, the Buyer consents to processing of personal data (name, address, phone, etc.), including collection, storage, use, blocking, and destruction.

3.1.2.1–3.1.2.5. (полностью сохранено):
Includes transfer to courier services, automated processing, independent determination of processing methods, ensuring data protection, and preventing unauthorized access.

3.2. The Seller has the right to change terms, prices, delivery conditions, etc.

4.1–4.7.
Registration is required, completed via SMS confirmation. Buyer is responsible for data accuracy. Login/password sharing is prohibited.

5.1–5.4.
Orders can be placed via phone or online. If Goods are unavailable, the Seller contacts the Buyer within 30 minutes. The Buyer cannot modify the Order after placement.

6.1–6.3.
Delivery is carried out by courier to the specified address within 30–90 minutes. Orders outside delivery zones are not fulfilled. Minimum order amount applies.

7.1–7.3.
Prices are in KZT and may be changed by the Seller (except confirmed orders). Payment methods:

8.1–8.3.
Goods must match the Order and be of proper quality. Buyer may inspect upon receipt. Refunds are processed per RK law:

Parties are освобождены (released) from liability in case of extraordinary events (fires, floods, wars, etc.).

10.1–10.7.
Liability is governed by RK law. The Seller is not responsible for misuse of Goods or incorrect order details. The Buyer is responsible for accuracy of data.

11.1–11.3.
Offer becomes effective upon registration. Disputes are resolved through negotiations or court.

1.1. These rules constitute a public offer.
1.2. By purchasing the card, the customer agrees to the terms.

2.1. The customer receives a “Coffee Pass” card.
2.2. One stamp is issued per coffee purchase.
2.3. After collecting stamps, the customer receives a gift:
— 5 (five) – cinnamon roll (cinnabon)
— 10 (ten) – coffee

3.1. Valid only at Del Cappuccino locations.
3.2. Valid until the date indicated.
3.3. Alternative milk, syrups, and extras are charged separately.

4.1. Non-refundable.
4.2. Not restorable if lost.
4.3. Not combinable with other promotions unless stated otherwise.
4.4. Gifts cannot be exchanged for cash or other items.

5.1. The company is not responsible for lost cards.
5.2. The card may be canceled if terms are violated.
5.3. Purchase = acceptance under Civil Code of RK.

6.1. The company may change terms without prior notice.

ИП Кошкаров Асылбек Касымбекович
Address: г.Алматы, ул.Утепова, дом 31, 2377
BIN:
Director: Koshkarov Asylbek Kassymbekovich

IE Turekhan
Address: Shymkent, Igilik Residential Area, Aldabek Mailybaev St., 7
BIN: 950902401642
Director: Turekhan Akbota Muratkhanqyzy

IE Alimkulova
Address: Almaty, Taimanov St., 136
BIN: 830203499031
Director: Eleonora Aleksandrovna Alimkulova